Contact Council
You may contact Council offices by email, phone, letter, visiting an office or by completing an online form.
Warrumbungle Shire Council has two offices, one in Coonabarabran and one in Coolah.
Coolah Administration Office
Coolah Administration Office
Address: 59 Binnia Street, Coolah NSW 2843
Phone Number: (02) 6378 5000
Opening Hours: Monday - Friday 8:30am to 4:30am, closed on public holidays
Services:
- General enquiries
- Pay your rates or water account
- Register your pet
- Lodging forms or applications
- Reporting an issue
- Viewing planning documents
- Purchasing forms or permits
- Booking Council facilities
- Purchasing pool season passes
Payment methods:
- Cash
- EFTPOS, credit or debit card
- Cheque
Service NSW Agency
Phone Number: 13 77 88
Opening Hours: Monday, Wednesday and Friday 9:00am till 4:00pm,closed on public holidays
Services:
- Birth, death or marriage certificates
- Boating licences and vessel registrations
- Contractor licence applications
- Driver and rider licences
- Driver Knowledge Test (DKT)
- Driver testing
- National Disability Insurance Scheme Worker Check (NDISWC)
- NSW Photo Card
- RSA/RCG competency cards
- Vehicle registrations
- Working with Children Check
Payment methods
- Cash
- EFTPOS, credit or debit card
Coonabarabran Administration Office
Coonabarabran Administration Office
Address: 14 - 22 John Street Coonabarabran NSW 2357
Phone Number: (02) 6849 2000
Opening Hours: 8.30am – 4.30pm (Monday - Friday), closed on public holidays
Services:
- General enquiries
- Pay your rates or water account
- Register your pet
- Lodging forms or applications
- Reporting an issue
- Viewing planning documents
- Purchasing forms or permits
- Booking Council facilities
- Purchasing pool season passes
Payment methods
- Cash
- EFTPOS, credit or debit card
- Cheque
Coonabarabran Service NSW Agency
Phone Number: 13 77 88
Opening Hours: 9.00am – 4.00pm (Monday - Friday), closed on public holidays
Services:
- Birth, death or marriage certificates
- Boating licences and vessel registrations
- Contractor licence applications
- Driver and rider licences
- Driver Knowledge Test (DKT)
- Driver testing
- National Disability Insurance Scheme Worker Check (NDISWC)
- NSW Photo Card
- RSA/RCG competency cards
- Vehicle registrations
- Working with Children Check
Payment methods:
- Cash
- EFTPOS, credit or debit card
Online Forms
Submit a General Enquiry or Request online
Use our Customer Request Form for issues such as:
- Road or footpath concerns
- Waste and recycling issues
- Water and sewer problems
- Parks, reserves and community facilities
- Animal control
- General Council services
You will receive a reference number for tracking your request.
Response Times
Warrumbungle Shire Council aims to respond to all enquiries promptly and consistently. Our standard response timeframes are:
Written enquiries (email or post)
- Written correspondence, including complaints, is acknowledged within two (2) working days.
- You will receive a document identification number for reference.
- A full response is provided within 10 working days, or we will let you know if more time is required.
Telephone enquiries
- If you leave a message, you may request a reference number for your call.
- A staff member or relevant Manager will return your call within two (2) working days.
In-person enquiries
- Your enquiry will be entered into Council’s Customer Request Management (CRM) system at the time of your visit.
- You will receive a reference number, and a response will be provided within 10 working days.
Urgent or emergency matters
- Urgent or emergency requests are prioritised and responded to as soon as possible.
- For after-hours emergencies, please call (02) 6849 2000.
All requests and complaints received by email, online, over the counter or by phone (except direct to Council staff mobiles) are registered under our Customer Request Management system and attended to as per our Customer Service Charter.
Make a Complaint
Complaints can be submitted:
- Online via our Customer Complaints Form
- By phone
- By email
- In person
- In writing
Council will respond within 10 working days, in line with our Customer Service Charter.
Escalating a Complaint
If you are not satisfied with the outcome of a complaint, you may request a review by the General Manager.
If you remain unsatisfied, you can contact:
Additional Support Services
Interpreter Services
If you need an interpreter, call the Translating and Interpreting Service (TIS) on 131 450.
National Relay Service
For people with hearing or speech impairment:
- TTY: 133 677
- Speak & Listen: 1300 555 727
Warrumbungle Shire Council is a public authority covered by the NSW Ombudsman scheme.
The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. It strives to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly.
For information about the NSW Ombudsman, including when and how you can make a complaint, visit: www.ombo.nsw.gov.au.